The above video has some harsh language so if you have some light sensibilities then please refrain from watching it.
But, for those that take the dive in, Gary speaks some truth. I think we could learn a lot about simply being honest about what we see being done in the evangelical space, who’s saying it, and what people are really doing.
The shadows of hiding and doing the wrong things are being exposed.
It’s true.
In addition, the reason I love Gary is because he’s a hustler. He’s a work horse. He thinks, like me, that the 4-Hour Work Week is bogus. You have to work hard and you can’t stop, especially in the web tech space.
What is true customer service? Hear Gary tell you how it is. If you want his new book Crush It! to hear more of him, click here (Amazon Link).
Tim Schoffelman says
Great Post John – I esp love the part in the video where Gary talks about the importance of customer service. After he said that, I then started thinking of what the equivalent of "customer service" would be for my church leadership & congregation. What it is we can do to genuinely care about others and go make sure they're taken care of. Wheels are still turning.
Kyle Reed says
This was awesome. Loved the video and his passion. Funny thing was he was marketing us with his video and doing exactly what he was talking about in the video to sell us on his book and ideas. But I really think he is right in what he is saying. Take Jon Acuff for example, that dude put something out there, used a blogger for the longest time (God Bless him for that) and now has a book deal. Awesome stuff.
human3rror says
cool. let those wheels spin.
human3rror says
yeah, acuff is an inspiration.
Nate Tallman says
Where was this video taken?
Nate Tallman says
Nevermind, just saw the last 5 seconds.
human3rror says
😉
Daniel_Berman says
He could have definitely conveyed his points w/o the language. That said his points about customer service have application across the secular and sacred worlds. Its interesting to note that a number of companies have made money off of open source software through support contracts oh I mean customer service.
I actually wonder what might happen if we had ways to measure when people hit our site(s) and atleast for the larger ministries tried to make sure that the live chat window was always open. That's what world is crying for is people who care and who will meet them where they are. Social media for social media's sake is worthless, but use social media to build relationships and show that you care – you will have friends for life and hopefully eternity…
human3rror says
Daniel,
good point with the language. love your last line in your comment.
Mike says
Yeah, the language had me bail out at about 3 min…
tommygeorge says
While it's unfortunate about the language (all seem to agree), I think he's absolutely right.
@Daniel B: Those things *can* be tracked and monitored, though some might debate the merit of "live chat" (and the issue there of an 'always on' staff member). And you're right about using "social media": it's a tool, one of many, that we can use to show people that we care (but only if used properly).
@CyberBerry: How funny! I didn't catch that right away, but I'll definitely take your word for it.
Mike Filicicchia says
I wish I heard the words "Have a beer on us" at the end of more church conference talks…
human3rror says
word up.