I used to do tech support for a whole-house audio/video company. Everyday I’d get call after call from installers (our primary customers), panicked because they couldn’t get one aspect or another to work. I know that some tech support jobs have a standard list of questions to ask and solutions to pose based on what other people tell them. This wasn’t that type of job.
After years of figuring out problems, I developed a methodology that I used to troubleshoot tech problems of all sorts.
Here’s how I did it.
[Read more…] about 7 Strategies for Troubleshooting Electronic Gear