If you’re in IT, you all too often find yourself in a support role regardless of whether support is, technically, in your job description. It’s inevitable, really. At some point in a typical day someone is going to flag you down, ignore the fact that you’re busy, and ask you a question that they are perfectly capable of googling themselves.
It’s sort of what we do, isn’t it? We google things for other people. Nice to meet you! My name is Chris, and I’m a Google Engineer. Oh, I’m sorry, no I don’t actually work for Google. That would be sweet. No, I just use Google. You know, so you don’t have to.
I’m digressing, but stick with me, I’ve found a solution and if you’re anything like me, you’re going to love it.
[Read more…] about Support Your Users With Geek-laden Sarcasm