One of the challenges of working on web applications – especially those that manage user accounts – is providing a nice user experience.
After all, the last thing anyone wants is to create yet another user account. Unfortunately, it’s a necessary evil – OpenID never gained traction, not everyone uses Twitter or Google so shared logins aren’t an option.
Thus, we’re left with having to make user account management as streamlined as possible.
One of the aspects of managing user accounts that becomes a challenge is resetting passwords: you have to strike a balance between security and usability.
The team over at Objective Digital has a great article examining various scenarios for resettings passwords:
Because your customers will be clicking on ‘forgot password’ quite frequently, you must provide them with a great experience while they reset their password. Let’s look at six possible customer experiences:
A lot of sites fail at doing this well. Definitely worth a read.
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