Pastors seem to be especially smitten with Disney these days and not without reason. Disney has done a great job of creating a culture of high quality and excellent customer service. This is never more evident than on a trip to one of Disney’s theme parks. The attention to detail, the story-telling, the way cast members go out of their way to serve guests, and even the fact that they call employees “cast members” and customers “guests.” For these reasons, many church leaders at least draw inspiration from Disney’s best practices.
Recently, Disney World announced what has become an annual promotion. They offer a free dining plan for any quests who stay within certain dates at their resorts. Many people plan their trips around this promotion and others are enticed by it to plan a trip they would likely have not otherwise planned [guilty!]. Unfortunately, every time this promotion goes live, it seems Disney misses the mark. This year was especially troublesome.