There’s nothing like an effective and pretty ‘Help Desk,’ right?
For those that have to manage these “things” it can mean experiencing hell nearly every single day or experiencing the bliss of a heaven-like system that provides awesome customer service for your clients.
Which is yours? If it’s the former, perhaps you’ll want to take a look at this web app:
With TenderApp, you can provide a simple helpdesk app for your org with the following features:
- Collect Support Requests – We collect all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere you can dream.
- Organize Your Customer Care – Never let another support request slip through the cracks. Tender organizes your support in a simple way that makes sure you respond to every customer.
- Help Your Customers Help Themselves – The best kind of support is the kind you don’t have to give. That’s why we take so much time building a smart Knowledge Base so your customers can help themselves.
- A Seamless Experience – While we make sure Tender is beautiful in its default skin, we allow full customization. Make your support site feel like your brand, on your own domain.
- Works With Your Existing Organization – Tender fits like a glove with your existing organization. Lighthouse synchronization keeps your developers in the loop.
So, what are you using currently? Do you have one?
Stephen Bateman says
It looks awesome, and probably would work great in our context.
Right now our church office is moving toward using this:
http://churchosphere.com/sandbox/change-request-form/
I built it as a kind of hack-excuse for a helpdesk 😛
John Saddington says
neat! andy has a question for you below.
Andy Darnell says
🙂 I’ve followed up with Stephen already. No need to use the comments for personal communication 🙂
John Saddington says
puaha.
Andy Darnell says
Sweet.This is on my todo list for a product that I manage. I’ll check it out.
BTW Stephen, I’ve been wondering what happened to the churchosphere domain. Any thoughts about its future?