So my primary go-to tool every day for ministry is Google services: especially what we now call Google Drive (formerly Google Docs), which includes Docs, Sheets, Presentations, Forms, Drawings, and an “upload anything” storage feature which will take everything from photos to PDFs.
But while Google tools are cloud-based and killer at collaboration, there’s one thing that Google doesn’t do so well: HELP.
Support for a lot of Google services often seems limited. Having trouble figuring out that spreadsheet formula? Unsure what’s going on with your e-mail settings? Usually the choices are to browse a set of overly brief help pages, or head into the wild west of the Google product user forums, which are hit and miss (at best) and are punctuated by posts of people crying out for any official Google rep to stop by and even acknowledge the question. You’re not going to find a easy access “Contact Us” or support ticket submitter or phone number.
Yet we don’t complain because the product is so good, works well, and let’s be honest, it’s usually free.
Live Chat Support for Google Drive
That is until I discovered today that Google Drive offers free live chat support. In two clicks I was live chatting with a Google support rep who was fast and knowledgeable. Wait time? About 10 seconds.
Here’s what I found out:
[Read more…] about Live Chat with Google to Get Help With Google Drive