The same week that Media Temple’s service went down, Amazon’s EC2 servers crashed.
Amazon’s outage has brought down numerous sites including Reddit, Foursquare and Quora, to name a few.
The outage affected the EC2 service at Amazon’s Northern Virginia site, which handles AWS operations on the east coast of the US.
According to Amazon, a “networking event” triggered a large amount of re-mirroring of elastic block storage (EBS) volumes in availability zones in US East.
This has also effected services like MemberHub:
As of today, this is all you get a MemberHub’s website.
Unexpected downtime…
MemberHub.com is currently down due to an issue with our hosting company(Amazon). They are working diligently to resolve the issue. Please follow us over here for updates. Thank you for your patience!
+1 866-586-2080
MemberHub also emailed this information to all of those who are signed up to receive updates from them, even though this was Amazon’s issue. This wasn’t MemeberHub’s problem, but they are being proactive about it. This is both impressive and something to learn from.
They’ve provided a link directly to Amazon’s status update, MemberHub’s Twitter account for up to date information regarding the outage, customer support email for questions, and even their toll-free number.
I’m impressed.
This is also a good reminder for web service users. Whether it be MemberHub’s services or any other, be sure to sign-up for their email updates. Sure, you may get an email informing you of an upgrade or a solicitation of a new service, but all in all, you’re going to get helpful emails like the one MemberHub sent out. That way, you can be pro active in times like this, too.
So, when someone calls and asks you, “Why is your website down?” or “Why isn’t this service working?”, you’ll have the answers.
[via Silicon Republic]
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