The timing of this true story is almost too perfect:
He would get a call at about 5:00am in the morning and then boot up the browser, FTP, and mail client to update the homepage, send out emails, and manage the flow of information.
This, of course, was not sustainable (nor enjoyable, I’m sure).
Does this resonate with any of you? Familiar with this type of scenario? Here’s what they did to fix it: