So, what’s the big secret…? Screen grab here. Don’t forget to signup. Obviously December 4th is a big day.
Someone have any additional 411…?
UPDATE: They’ve posted a blog giving a little more detail… no longer a secret…!
One of my “side” projects just turned 1 and the last 365 days have been insane.
I could probably write a book about it: 12 chapters, 1 for each month. Want to know something I find fascinating? I can actually remember what happened each month by just looking at the traffic and metrics. Neat, huh?
So here are some preliminary thoughts about off the top of my head as I look back into the murky pathway that lead me here (by accident or on purpose… yet to be determined): now over 3 Million Pageviews, nearly 10,000 members, conversations galore, visits from literally around the globe (every country that has internet), and traffic to die for.
Launched November 10th, 2007, the site got some critical acclaim by the likes of Mashable, TechCrunch, Kotaku, and others. Major spike it traffic that could really never again be duplicated. The floodgates opened. Servers fried, bandwidth was suck dry, and hours of sleepless nights were upon me.
It was great.
But it wasn’t without it’s issues. Managing a burgeoning community online is really nothing different than real communities offline. And that’s lesson learned #1.
1. Online Communities have the same issues and problems that real communities have.
As obvious (or not as obvious) as this may sound I learned it very quickly. All types of people join a community: The happy, the sad and depressed, the lonely, the trolls/flamers, the confused, the egotistical, the lamers, the genuinely awesome, the nice, the not-so-nice, the “controllers”, the pacifists… etc.
Every type of “person” you can think of is there. Diverse is the right word. And that’s a good thing, but what that means is that the problems of an every day human being are there too.
Managing expectations, arguments, vented frustrations, conflicts, haterisms… was daily (but thank goodness for advanced technology, reporting, and account banning/termination!).
And that brings us to #2.
2. If the technology you use doesn’t aid you in managing a community effectively, throw it away.
Again, this is probably a “no duh” type of lesson here but it’s one that’s not so obvious at first, and you don’t know it until you find yourself up in the early AM trying to manage a he-said-she-said type scenario and you’re asking yourself “why?”
Make sure you’re using the right technology for the right crowd. Do some really great planning (and I mean really really good planning) and chart out where and what and how your community may engage.
Stay ahead of their needs but also stay ahead of your own. Building a startup from scratch means that you can’t pay anyone to moderate and that you don’t have any of those “trusted” community members yet to help navigate the madness.
And that leads us to lesson learned #3.
3. Give away the community as soon as you possibly can.
What I mean by this is find the people who are passionately engaged with the content and the site and give them “rights” and “control”. This helps them understand that there’s a level of trust, and that you’re more interested in the community being theirs than your own.
This also aids the other fellow n00bs coming in as they recognize that there are actual flesh and blood people managing the site, not some corporate giant stuck in an office building doing. It’ll help engender a real sense of community, not a contrived or controlled one.
Finally, giving away the community into the community’s hands also has helped me do a lot of the management of the people. They combat spam, delete flame posts, and help be “arbiters of neutral justice” and keep things in line. They also evangelize like no other and free marketing is the best kind of marketing, and that’s lesson learned #4.
4. Managing a Community is also about managing a constantly evolving marketing initiative and brand.
This may not make complete sense, but it is so very important. Managing a growing community is also about making sure the right message is being conversated, discussed, and spoken outside the walls of the immediate community.
This can be a little nebulous but the impact is dramatic, and managing this brand image is all a part of messaging. Now, you have to give up some of the control (and this really isn’t a choice) but guiding your community to the right messages is possible.
As a result, the community grows in the right direction, even as things may change along the cultural and technological landscape… which leads me to my 2nd to last thought for the day.
5. Change is to be expected: Be ready to roll with the punches (and then get up).
We went through changes like no ones business. Every type of possible change, from the business side, to the design, to the technology, to the infrastructure, to the landscape of personalities… we went through it all.
But this wasn’t the surprise; I knew that that would happen. The surprise was at how rapid a pace these things occured and how quickly a community manager has to respond, or die.
An online community, for the most part, is fairly malleable, and I say that with caution; they can only take so much change, but with the right ingredients they’re willing to follow you. There’s so much about this in Seth Godin‘s “Tribes” that I could cry (I wish I had that when I first started) but I’m glad I learned it with the Godinizing.
The big lesson though was learning about how willing, ready and open the community was to change and how quick they rallied behind the changes and killed nonsense and negativity from those that were overly critical and didn’t really care much for the community anyways. And this leads us finally to my last closing thought on the previous 365 days:
6. The community will defend their caretakers and leaders.
Wow. This was a fantastic and eye-opening learning experience for me and one that I will continue to hold dear as I work in the online community space: If you nurture and care for your community, they will return the favor.
I could probably write much more on #6 alone, but I’ll leave it at that. There are much more learning opportunities out there and I’m still learning daily.
It’s an exciting time to be a “community manager,” in whatever community and/or tribe you’re leading.
Are you doing it well?
And Audio too.
And voila. The world is a much smaller place.
Even today I had 3 virtual conversations and it would have been so easy to use google chat instead. It’s about time.
Check out Google’s official post about it here. Video right here:
One of the greatest pleasures of working with a rockstar bunch at NPM is the opportunity to sit under teaching and wisdom from leaders who are being used by God to change the world. I especially enjoy it when we get to have some good food at the same time (nothing brings people together like food, right?).
Yesterday, I had the pleasure of sitting down with Stephen Redden (Twitter) who’s the Director of Community Groups here at NP and grabbed some tasty grub at Chipotle while spending a good deal talking about how God’s been moving in his life and where God is taking him next.
Launching in early 2009, they hope to engage deeply into that area and grow the knowledge of Christ among the people there.
One particular thing that we discussed is how the ministry can also successfully engage using online technology.
Inspired by that discussion, here’s some top tips that I’ve poured through a “church” perspective (leveraging Brian Solis, principle at Future Works, and a marketing and PR guru for the internet who has also authored a must read for ministry leaders, especially those that are “new to the game”: Now is Gone.) for any ministry, both old and new, to consider, especially from a Public Relations perspective.
Remember even if you’re not explicity thinking “PR”, you’re doing it in some form or fashion:
Public Relations is the practice of managing the flow of information between an organization and its publics. PR can be used to build rapport with employees, customers, investors, voters, or the general public.
So here we go (this is a long one):
Strategy #1 – Understand You’re Not the Only Story, or Church, in Town
This is pretty important one, which I’ve already mentioned in a number of previous posts, the most recent using Google Alerts for Ministry. The fact is that you’re the new guy. And unless you’re planting something that represents Acts 1:8 “ends of the earth” type scenario… there’s already a bunch of ministries there already.
In addition, “stories” are being told, especially on the online space. These stories are both “good” and “bad” (and some are really bad). Hopefully, the Gospel is part of the story. But here’s the point: The Gospel is already being preached there. It’s already being “preached” somehow online. But that doesn’t make your ministry insignificant, but neither does it make your ministry newsworthy.
So go back to the Biblical Narrative approach. This means that the story is everything. From a PR perspective, make the story the center focus, make it rich, compelling, and engaging. Make it good enough to talk about. Then bloggers, journalists, and traditional media will come to you. They’ll write about you, and they’ll do the PR for you.
As Brian says: “Bloggers and journalists are interested in good stories and the more time you spend developing that story up front, for each person you’re trying to reach, the more you can help them help you.”
Strategy #2 – Pick the Right Person or Team to Lead Your Ministry Online PR Engagement
PR might not necessarily be the first thing that a planting church thinks about explicitly, but they are sure thinking about it. Pragmatically, they’re thinking about building support, finding a place to grow, initial gatherings, time tables, etc.
What’s nice about the online PR is that it doesn’t take that much (and if you weave it into your story it’s practically easy cakes).
But choosing the right person for the job is essential. Anyone can do it, but you get what you pay for essentially.
For most ministries, paying for a professional PR firm is simply out of the question and doesn’t really make sense, so keeping it inside the walls and having someone already on staff (or volunteers) is really the only route.
Some things to consider though: Does this person know a thing or two about online media? Is this person “participate” in online social media or is this person a “creator” of online social content? Are they “technologists”? Do they understand the “mission” and “vision” of your ministry and can translate that to the online space?
Can they “sell” your ministry online? And this is probably one of the biggest, because skeptical journalists and bloggers alike will not buy it, will not talk about it, will not blog or write about it unless they receive the same unadulterated mission and vision (product).
Finally, do they have the time, energy, and perseverance to do it. Online PR and media takes a whole lot of it.
Strategy #3 – Participating in the Conversations is Marketing
Reach out. Introduce yourself to the blogger and online community in which you find yourself (or where you’ll find yourself). Find the digi-peeps that are “influencers”, team up with other ministries that are in the online segment, create that cool word called “synergy”.
Sound familiar? It’s called “networking”.
And it works. It’s probably the single-most important and powerful thing you can do that will give some returns that are worthy of praise. But note, this also can be a huge time-bandit… so watch yourself.
Read blogs, comment on articles, create posts in Facebook, capitalize on flickr, delicious, technorati, digg, and a host of other online mediums that are aggregating content. This helps you develop capital, social ministry capital.
And if you can take it one step further, meet these people in the real world. Face to face. You’ll grow your ministry “brand”, your digital outpost, and extend your small (or none existent) marketing budget into something worthy of discussion at the budget meetings.
Participation is crucial. It also makes you very, very searchable. Do not deny the google-monster.
Strategy #4 – Identify Target Audiences For Your Ministry Growth
Apparently, according to countless studies, the shotgun-approach to viral marketing doesn’t work (and that’s also due to the fact that “viral” marketing isn’t really about carpet-bombing the internet).
One simple way is to identify target audiences, and then dig[g] in. Observe, document, do your research, and then engage. Establishing these boundaries will actually help you get deeper into the conversation, help you reveal new ministry partners and key leaders, and help you get track growth of your internet initiative.
Identify the “voices” that are out there and begin to establish spiritual influence. It’ll grow, but how can you measure growth if you don’t have a target?
Now more than ever, it’s important to realize that there is no “one” audience for your story. Influence is usually a left-to-right process that picks up momentum and mass attention along the way. It fans out in the process.
This step allows you to identify which voices, blogs or media outlets reach your target audiences right now and at every step of your growth (you’ll see that your audience evolves along with your company).
Strategy #5 – Establish a Schedule
This one’s pretty simple but very important. Establish a schedule of engagement. Whether it’s a schedule of blog postings, a scheduled time during the day to comment on other blogs and articles, a systematic approach to feeding content to aggregators or news feeds… whatever it is in the online space, establish a rhythm to it.
This is one of those things that makes sense to everyone but isn’t really followed. It’ll help you cut out waste and also help establish metrics for control and success. It’ll also help get you out of the office and doing other very valuable things (like family… perhaps?).
Strategy #6 – No Ministry is the Same and Neither are your Readers
Once you’ve begun to identify key people in the surrounding area and/or ministry focus pay even closer attention to what they are really about. Not everyone who has a voice is always aligned with your ministry strategy, mission, or vision, and engaging them wrongly can actually be detrimental to the health of your org.
You can go as deep as you’d like to on this one but it goes without saying: “Guilty by Association” in the online space happens all the time, just like it does in the real world.
Making friends with a heretic who’s passing out your content? That’s cool (if there’s a strategy behind it). But, it would have been nice if they aligned with your ministry…
And then, once you’ve got them, invest, invest, invest. Just like any other relationship, the quality increases as they are cultivated and parties mutually benefit. And as Brian says:
Perception is everything. Do the legwork and the outreach that contributes to the reputation you wish to earn and maintain. Anything less takes away from it.
Got it? Good.
Strategy #7 – Measure Ministry Success Not your Traffic Pattern or Stats
Establishing and creating metrics for success is important and this is probably what you’ve already done. Your ministry is here to do X, Y, Z. Is X, Y, and Z being done? If your mission as an org is to (this is an example) bring one person a month to the knowledge of Jesus Christ and your getting a million PVs a day but not one person is being saved… Is that being effective?
This can be a bit muddled but the point is that coverage and PR alone will not bring the desired results that ultimately you’re about.
Not being successful? Be willing to be wrong and be willing to change your approach from a PR and digital media perspective. Not all styles fit to the culture in which your engaging. Analyze, measure, process, rinse, and repeat.
Strategy #8 – Personalization and Customization of Information is Possible
Try to personalize and customize the content and news that you create. This, for one thing, makes the information more digestible for your readers and makes it easier to share it with others. It also makes it wildly memorable.
Keep it focused and to the point. Use bullet points and package it differently for different industries, verticals, and target audiences. Get into their world when you create digital PR and, if you can, use media, like screenshots, videos, etc.
Thankfully, technology has afforded us the ability to be highly creative and personal without having to do much more work in the back end. Technology is useful… so use it!
Strategy #9 – Blog. Period. And Respect the Power.
This is obvious, but worth noting anyways. Blog. Like your life depended on it. (No, not really, but…) This goes along well with Strategy #1, building the story. A blog is the perfect choice for doing it (is there really any other?)
In addition to just plain and simple blogging, remember how powerful of a communication medium it really is. But be realistic. As Brian bests mentions:
First, don’t under estimate it. Second, don’t over estimate it. A blog is the voice and the soapbox for thought leadership, vision, solutions, milestones, and advice. At the very least, it contributes to the personality of your corporate brand. The best blogs become a resource and a destination, which helps improve your bottom line. For example, Google’s official blog is number 16 in Technorati’s Top 100 list of popular blogs.
In a world of building relationships with bloggers, reporters, analysts, partners and customers, your strategy simply can’t rely on only contacting everyone when you have news. Relationships require cultivation and nurturing. The company blog can help.
In addition, comment a lot. If you get one comment, give it back. This is huge. Don’t forget, especially when starting out.
Strategy #10 – Don’t Forget that Ministry Engages Everyone
Engaging and creating relationships with the “big fish” in the sea is critical and important, but don’t forget that most people that will be talking about your ministry are NOT the “big fish”… they are the much smaller niche blogs that occur in much smaller places on the web.
These are just as important. And that’s Biblical! Everyone is important to engage just as everyone is a candidate for sonship.
The fact is that the conversations that are happening online are widely distributed and now requires savvy engagement to identify the silos that are relevant (but often overlooked) to reach those that may not naturally or easily be reached.
So the best PR strategy is one that attacks the “Magic Middle”:
The best communications strategies will envelop not only authorities in new and traditional media, but also those voices in the “Magic Middle” of the attention curve. The Magic Middle, as David Sifry defined it, are the bloggers who have from 20-1000 other people linking to them. It is this group that enables PR people to reach The Long Tail and they help carry information and discussions among your customers directly in a true peer-to-peer approach.
And, in many cases, these bloggers are your prospective customers. Their effects on the bottom line are constant and measurable over time.
This is all about thinking “long term”.
Strategy #11 – It’s Ok to Use the “Big” Networks
Being innovative is sometimes just as much as using the “old stuff” as creating new relevant forms of communication and strategy. Don’t overlook the Facebook, Twitter, Digg, Reddit, Google, Delicious, Ning, Bebo, Yahoo Groups, yada yada yada yada yada. Also, see if you can find the niche social communities as well that may favor or respond well to your ministry initiative and org.
The fact is that although a well thought-out ministry PR engagement online may bring in the numbers and reach those that haven’t been reached, sometimes referals from these beasts with a simple plug in a Facebook Group will do much more.
But, again, this isn’t about spam either, so make it relevant and make it count.
Strategy #12 – Listen.
Listening is just as important as publishing content. I could bring some Scripture in here, but I won’t. A simple reminder to do it.
Strategy #13 – Pray.
This one is pretty easy but I’ve been surprised how many people do not pray over their online ministry initiatives.
Isn’t that odd?
With the online space, we need just as much help from the Holy Spirit than any other meatspace alternative.
What a blog post. This may just be the longest I’ve ever written… … no, it’s not, but it’s a doozy.
2,370 words. bleh.
Free stuff motivates. I think we can all agree with that.
During college, it was all about finding free food. It almost didn’t matter what the event was or the organization holding it or even the cause that was being supported.
Free hamburgers? Sure, I’ll support “No more offshore drilling” for a day. Free Tshirts and coffee mugs? Yup, I’ll be there and no, I don’t mind having to wear that wristband for a couple minutes for cancer. Free “entire meals” deals complete with drinks, sides, and a main course? Sure, I’ll be a “christian” for a day and join those wierdos in the student lobby singing praise songs to a God who supposedly died on a tree…
And what’s so great is that the internet should be a prime resource for not only giving away “free” stuff but also providing added benefits for marketing (if you can find a creative and easy way to do it).
Thomas Nelson Publishers has done just that with their new initiative called Book Review Bloggers, which has a super simple premise: They’ll send you a free copy of a book if you promise to blog a 200 word review and another one on Amazon.com (and it doesn’t have to be positive!)
Not only do they get ratings and reviews on Amazon, one of the most visited online bookseller in the entire world, they’ve injected themselves into the blogging space where viral and grassroots marketing can blaze through the interwebs faster than a California firestorm (and that can be a good thing or a bad thing, like the SoCal fires of course).
But the point is that people are talking about it.
I’m not familiar with the costs associated with publishing a book (perhaps some day) but I can’t imagine that Thomas Nelson and co are losing anything but pennies on the dollar for their free reviews (but shipping might be a pain in the tookus).
So go ahead and signup. It’s free, takes a second, and then get your phat-free-loot-on. I’ve already done my first review on Lynne Spears Through the Storm… easy cakes!
If you want even more information, check out Michael Hyatt’s (President and CEO) blog post about it.
So do some creative thinking this week about your ministry and online agenda for your organization. Does it include giving away something for “free”? Is this a reasonable initiative from a financial, business, marketing, and strategic perspective? (One size doesn’t fit all, of course).
Ah, and remember, the Gospel of Jesus Christ is free too. Don’t forget that. =)
Business Week had a thought-provoking article about making Social Networks “profitable”. Of course, what Google is thinking about (and pretty much everyone and their brother) is the almighty greenback:
The new technology could track not just how many friends you have on Facebook but how many friends your friends have. Well-connected chums make you particularly influential.
The article goes on to say that with this new technology, which is based upon some of Google’s already nebulous algorithms, that this new “influence tracking” would be able to follow and understand one’s browsing patterns and social influences and target the most active and most influential.
From a marketing and advertising standpoint, this is huge: It’s like when you finally learn about Bernoulli’s Principle in High School Physics class or having that “AHA!” moment when you finally learn that walking is actually “controlled falling” (or some derivative… or perhaps “falling with style” – Buzz Lightyear).
But on the technological token, it’s neither surprising nor that ingenius: The data to run this particular algorithm are already there for the picking, and are already tracked individually. It’s about putting the pieces together that makes it so unique.
And Google’s track record for attempting to make another buck out of their megapolis (another metropolitan outpost that is just roughly connected) is legendary. Their success? Questionable. But I’m sure it’ll make some financial gain. It has to.
But when I think about making a social network profitable I think of only one thing: Christ.
Making a social network profitable then means, for the technoevangelist, that if we can bring the knowledge and message of the Gospel to those within the social network we have done well (perhaps being used by the Spirit for transformation is another hoped for possibility).
The pieces are there, the players are present, the possibilities are endless, but the power of the Holy Spirit isn’t (always). I think true profit has eternal results.