Imagine if, every morning, I pulled into the local Starbucks to get my morning coffee, stood in line, got up to the counter, took a deep breath … and then shouted at the top of my lungs, “Quad Americano with extra room!” How happy do you think the employees would be to see me every day? Yet we do this exact kind of thing all the time. Think about online comments left in all capital letters.
According to Dr. Albert Mehrabian, communication is 93% nonverbal — and this applies to more than just in person communication. Whenever you speak to someone, through any venue, you’re communicating more than just your words. People won’t respond well to the right message if it’s sent the wrong way.