Comments on: The New Best Answer from an IT Help Desk: 'Google It?' http://churchm.ag/the-new-best-answer-from-an-it-help-desk-google-it/ Exploring the Intersection of Church and Technology Thu, 09 Feb 2012 21:00:57 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Travis Fish http://churchm.ag/the-new-best-answer-from-an-it-help-desk-google-it/#comment-14805 Travis Fish Tue, 09 Mar 2010 18:40:25 +0000 http://churchit.com/?p=348#comment-14805 This is the best. People who have questions seem to ask others before google. This is the best. People who have questions seem to ask others before google.

]]> By: Aaron Melton http://churchm.ag/the-new-best-answer-from-an-it-help-desk-google-it/#comment-14804 Aaron Melton Mon, 08 Mar 2010 03:37:09 +0000 http://churchit.com/?p=348#comment-14804 There's an app for that. http://imgs.xkcd.com/comics/tech_support_cheat_sheet.png There’s an app for that.

http://imgs.xkcd.com/comics/tech_support_cheat_sheet.png

]]> By: Kevin http://churchm.ag/the-new-best-answer-from-an-it-help-desk-google-it/#comment-14803 Kevin Sun, 07 Mar 2010 16:08:02 +0000 http://churchit.com/?p=348#comment-14803 "Google It" is always the answer I want to give, but usually can't because most people where I work don't know enough "tech speak" to really explain their problem or just expect us to do it for them, so Googling it just wouldn't work. Second, the majority of our users don't have the system permissions to truly fix any of their problems. All of that being said, the majority of the Googling is done by IT. “Google It” is always the answer I want to give, but usually can’t because most people where I work don’t know enough “tech speak” to really explain their problem or just expect us to do it for them, so Googling it just wouldn’t work. Second, the majority of our users don’t have the system permissions to truly fix any of their problems. All of that being said, the majority of the Googling is done by IT.

]]> By: Yohan Perera http://churchm.ag/the-new-best-answer-from-an-it-help-desk-google-it/#comment-14802 Yohan Perera Sun, 07 Mar 2010 15:09:38 +0000 http://churchit.com/?p=348#comment-14802 Hi John, Actually this is a one brilliant way to identify faults and fix errors in both hardware and software. I have done it and I love it... Hi John,

Actually this is a one brilliant way to identify faults and fix errors in both hardware and software. I have done it and I love it…

]]> By: Stuart http://churchm.ag/the-new-best-answer-from-an-it-help-desk-google-it/#comment-14801 Stuart Sun, 07 Mar 2010 02:55:55 +0000 http://churchit.com/?p=348#comment-14801 When my eldest was growing up and getting in to computers I always tried to give the impression that "Dad knew everything" - children don't like to know their dad isn't supreme at everything ... Anyway, now he's 20 and doing Physics and Comp Sci at University he still phones and asks me random IT questions. So now I say "don't your tutors know?" or when that doesn't work I refer him to our esteemed friend google. I think he's old enough now to know I don't know everything :) When my eldest was growing up and getting in to computers I always tried to give the impression that “Dad knew everything” – children don’t like to know their dad isn’t supreme at everything …

Anyway, now he’s 20 and doing Physics and Comp Sci at University he still phones and asks me random IT questions. So now I say “don’t your tutors know?” or when that doesn’t work I refer him to our esteemed friend google. I think he’s old enough now to know I don’t know everything :)

]]> By: Scott Fillmer http://churchm.ag/the-new-best-answer-from-an-it-help-desk-google-it/#comment-14800 Scott Fillmer Sun, 07 Mar 2010 02:35:55 +0000 http://churchit.com/?p=348#comment-14800 It doesn't necessarily work for the people asking me for help (yet), but it certainly does help me when I am trying to help someone and can't figure out how :) It doesn’t necessarily work for the people asking me for help (yet), but it certainly does help me when I am trying to help someone and can’t figure out how :)

]]> By: Jon Smith http://churchm.ag/the-new-best-answer-from-an-it-help-desk-google-it/#comment-14799 Jon Smith Sun, 07 Mar 2010 02:11:26 +0000 http://churchit.com/?p=348#comment-14799 I don't know about ministry help desks, but I encourage the support team I manage to recommend Googling it where they can. The best help desk is the one where the phone doesn't ring, and part of that is training your customers/users/youth pastor to use their resources. But make sure you do it in a manner that shows you're trying to help them be self-sufficient and not just a jerk that's annoyed with having to help. I don’t know about ministry help desks, but I encourage the support team I manage to recommend Googling it where they can. The best help desk is the one where the phone doesn’t ring, and part of that is training your customers/users/youth pastor to use their resources.

But make sure you do it in a manner that shows you’re trying to help them be self-sufficient and not just a jerk that’s annoyed with having to help.

]]>