I was stopped in mid-stride the other day to help solve and issue that was both web and IT related (at the same time apparently) and it reminded me of something I learned a long time ago in terms of hiring.
You see, there are essentially 2 types of employees that a church and ministry (and any organization actually) hire:
- Ministry professionals that are hired because of their gifting and skills with computers/technology.
- Ministry professionals that are hired for their gifts and skills that use computers to do their job successfully.
The former are a godsend because they essentially know what they are doing with their IT resources (laptops, computer, telephones, devices) and don’t cause as many problems. The latter create a lot of trouble tickets.
But, instead of complain about the chasm that seems to separate the two distinct groups I’ve come up with a simple mental system that I try to apply whenever there’s an issue:
- Listen – Listen to the person’s issue.
- Smile – Smiles make everything better.
- Teach – Teach them about the solution rather than just giving it.
- Fix – After teaching (and only after) them about the issue, solve the issue.
- Thanks – Thanks them and then give thanks to God that I have a job doing this type of stuff.
I’m not sure when or where I got this from but it was probably created in my head after I worked for a few places that did none of these, especially the “smile” part (IT grumps!).
The most important part is the teach portion as education can go a long way in being proactive to solve future problems; the hope is that they fix it themselves knowledgeably! Of course, it’s the most time-consuming part too.
Be encouraged and be thankful for the wide-variety of gifting that He’s provided in the church… and, to be quite honest, thank goodness everyone isn’t a computer whiz.