Comments on: Do You Have an Email Response SLA?

By: human3rror

human3rror — Sat, 09 Jan 2010 00:12:04 +0000

John

By: Damond Nollan

Damond Nollan — Sat, 09 Jan 2010 00:00:16 +0000

I never really thought about it. Sounds like a good idea, I guess.

By: uberVU - social comments

uberVU - social comments — Wed, 06 Jan 2010 18:29:33 +0000

Social comments and analytics for this post…

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By: Robert

Robert — Wed, 06 Jan 2010 15:11:30 +0000

We have an unwritten rule in our office that we will respond to emails, phone calls, etc. within twenty-four (24) hours. It may simply be a note that says thanks for your email. I will get back to you in the next couple of days. But we make to acknowledge we received the communication and will provide an answer in a specific time frame.

By: bondChristian

bondChristian — Wed, 06 Jan 2010 04:20:11 +0000

Under promise – over deliver. I agree with the first comment. I like the idea of sticking this up there though. Even if it says we'll respond within three weeks, it sets a commitment to something, which I think is important.

Okay, okay, three weeks is ridiculous… I wouldn't bother with that email either. :>) I hope you see what I'm getting at… and what I think you pointed out.

-Marshall Jones Jr.

By: human3rror

human3rror — Wed, 06 Jan 2010 03:26:04 +0000

that's pretty good.

By: Matthew

Matthew — Wed, 06 Jan 2010 03:02:25 +0000

I don't know how this compares to you guys, but between corporate email (120/day) and private and church email (30-40/day), I have a hard time staying on top of it. I sometimes turn on my out of office to say that the volume of email I'm getting may require me to take a few days to respond. When I'm at my normal pace, I try to stick to an 8 hr turnaround on my emails. If you mail me at noon today, I'm going to try to have a reply to you by 8PM tonight. Something like that anyway…

I've used Xobni before and it showed my stats for emails – I typically reply w/in 30 mins for my customers and 4 hrs internally.

By: Graham Brenna

Graham Brenna — Tue, 05 Jan 2010 22:35:08 +0000

I actually do have an email SLA! I have a contact form embedded in http://gbrenna.com/contact and once you email me you'll get an email right back that says; "Thank you for your message! I get a lot of email so kindly allow 2-3 days for a reply, although I'm usually quicker than that."

By: human3rror

human3rror — Tue, 05 Jan 2010 22:04:05 +0000

i try to do it in 30 seconds, so there……:)

By: Tom

Tom — Tue, 05 Jan 2010 21:10:18 +0000

Excuse me. I wasn't clear. I meant "within 30 minutes of the person sending me the initial email."

You see, I have this predictive algorithm that anticipates when an email will be received and what it will contain so I can go ahead and respond.

So there..