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Being Innovative Doesn’t Mean Doing Something Radically Different

Sometimes it just means doing something a little different.

Sometimes, just a small change, can make a world of difference and lead a lasting impression.

That’s innovation.

3 Responses to “Being Innovative Doesn’t Mean Doing Something Radically Different”

  1. March 22, 2009 at #

    Thank God for a company that doesn't penalize talent and personality. Southwest is one of the only airlines turning a profit, and I believe it's due to things like this. Let people have ideas and carry them out! It's all part of great customer service; creating a special experience for the customer.

  2. March 22, 2009 at #

    remember the good ol' days when SWA was like a party w/ wings?

  3. March 23, 2009 at #

    guess I know what airline I'm flying from now on. who needs an inflight movie? just let the flight attendants act out their own monologues!

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